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Support for CTdeveloping Registration Problems

This page will help you work through any problems you may have registering your CTdeveloping product.

Need to register without an internet connection

If you can not connect for registration, download http://www.ctdeveloping.com/custom.zip
Inside this zip file is an exe. Run this exe on the computer you wish to register on. It will generate a number. Then fill out this quick form. We will then email you an override code to get you registered. Most of these requests are processed instantly. We apologize for the inconvenience and any delay. Please check your spam/bulk folder to make sure that this email was not put there by mistake by your email provider.

Other Problems Registering

If you get an error such as "The serial number and email were correct, but they have been used too many times before. You need to have this serial number and email address reactivated.":
Go to http://ctdeveloping.com/customers/ log in to the client area and request to have your serial number reactivated. Your request should be granted and then you will be able to use the serial again. Use the FORGOT YOUR PASSWORD link to get the password for the log in area sent to you if you have not logged into the CTdeveloping customer area before.

If you get an error looking like "Run Time Error 2001: You have entered the wrong encryption string", this means one of two things:
(a) You do not have Windows Script Host 5.6 installed, visit Recommended Upgrades from Microsoft^® to download the correct version for your operating system, or
(b) You are connecting from an international computer (usually older Asian Windows versions) which is not properly handling date string conversion.

If you can not connect for registration, are case (b) above, or are having other registration problems, download http://www.ctdeveloping.com/custom.zip

Inside this zip file is an exe. Run this exe on your system. It will generate a number. Then fill out this quick form. We will then email you an override code to get you registered. Most of these requests are processed instantly. We apologize for the inconvenience and any delay.